Delight customers with chatbots that speak their language

As humans, we each express ourselves differently and shouldn’t have to conform to a simplistic chatbot’s understanding. The value of Brightforest’s conversational AI comes from its ability to interpret complex language, remember context over the course of an interaction, and deliver conversational replies.

Improve Internal & External Communication

Customer and agent-facing chatbots are ready for conversations from day one. Stay on the forefront of conversational commerce, and let customers execute transactions with chatbots 

Collect Actionable Data

Powered by Brightforest’s patented Natural Language Processing (NLP) with Natural Language Understanding, our chatbots understand intent without matching keywords

The Only Chatbot MSP You’ll Ever Need

We have successfully delivered value-add chatbots for global enterprises businesses. We bring the highly-skilled team, cross-sector experience and expert tooling to develop the perfect chat experience for your use case.

Conversation Experience

We create the conversational flows to achieve the chatbot’s primary purpose, whilst fitting with your brand personality and tone of voice.

Data Analytics

Collect data from customers and your internal team.

Discovery

We work with our clients to establish a brief, then advise on which conversational UX / NLP platform to use and on where to deploy the chatbots.

Testing

The accuracy of the responses can be fully tested and updated to ensure the user experience is as seamless and natural as possible.

Development

We use our expert tooling to build chatbots in line with the approved conversation flows, intents, copy and technical documentation.

Deployment & Support

Once the chatbot has been fully tested and approved, it can be deployed to the agreed environments using our deployment manager.

Continuous Improvement

We give you access to detailed analytics and conversation logs and can advise on how best to enable ongoing monitoring and optimisation.

Ready To Get Started?